Compass Careers · Legal

Refund and cancellation policy

Last updated: 24 October 2026

1. Scope

This policy applies to the Career Explorer, Career Clarity and Career Roadmap packages and to the founding pilot. It forms part of our terms and conditions.

2. Before payment

Applying is free of charge, and nothing is charged unless you choose to pay. You may pay as soon as you apply. If we then find that we cannot cover your paths, you will receive a refund under section 4.

3. Cancellation before the service begins

You may cancel by email at any time before we send your first decisions. We will then refund the amount paid for the services not yet delivered.

4. Inability to deliver or deficient service

If we cannot deliver your package, or any part of it, as described (for example, because we cannot cover one of your paths), or if any part of the service is materially deficient or not as described, we will, at your choice, either deliver or redo the affected part or refund the amount paid for it.

5. Delays

If we cannot meet a delivery timeline, we will tell you and propose a revised date, as set out in our shipping and delivery policy. If the revised date is not acceptable to you, you may cancel the part not yet delivered and receive a refund for it.

6. Once the service has begun

Each package is prepared personally for you. Once we have sent your first decisions, the parts already delivered cannot be cancelled for a refund, and refunds are not given because of a change of mind or the outcome of your career decision. This does not affect your rights under sections 4 and 5, or under applicable law, including the Consumer Protection Act, 2019.

7. How to request a refund or cancellation

Email compasscareers.help@gmail.com from the email address used to apply, quoting your full name, the package you selected and your Razorpay payment ID. We acknowledge every request within 48 hours and tell you our decision within seven working days.

8. Processing

Approved refunds are made to the original payment method through Razorpay. We initiate approved refunds within two working days of approval. Banks typically take 5 to 7 working days to credit the amount.

9. Complaints

If you are not satisfied with our decision, you may raise a grievance with our Grievance Officer, as set out in our contact page. This does not limit your right to approach a consumer commission.