Compass Careers · Legal

Shipping and delivery policy

Last updated: 24 October 2026

1. Nature of our services

Compass provides digital services only. No physical goods are shipped. Every service is delivered by email and video call to the email address used to apply.

2. Commencement

Your service begins within two working days of your payment being confirmed, when we send your first realistic decisions and your reflection log.

3. Delivery timelines

• Career Explorer: about 5 days, ending with written feedback.
• Career Clarity: about a week: decisions, a 30-minute debrief call around day 6 and your decision brief the day after, followed by a follow-up message about four weeks later.
• Career Roadmap: about 5 to 6 weeks: everything in Career Clarity, then a 30-day action plan, a second 30-minute session about three weeks in and a 15-minute check-in at the end of the plan.
• Founding pilot: about a week: decisions, a 30-minute debrief and a one-page decision brief.

4. Scheduling

Call times are agreed by email, and a video link is sent before each call. Each call may be rescheduled once with at least 24 hours’ notice, as set out in our terms and conditions.

5. Delays

If we are unable to meet a timeline, we will inform you and agree a revised date. If the revised date is not acceptable to you, you may cancel the part not yet delivered and receive a refund for it under our refund and cancellation policy.

6. Non-receipt

If you have not received something you expected, please check your spam folder and then email compasscareers.help@gmail.com. We respond within two working days.